Complaints Procedure

Our team are trained to resolve all complaints promptly, and efficiently by following our Patient Complaints Procedure.

We encourage our patient’s feedback and would like to invite you to tell us what you think. You can do this by either completing a brief feedback questionnaire that can be found at reception or, by completing a patient satisfaction questionnaire when asked by reception.

We endeavor to provide the best service to all of our patients and if we fall short we are very sorry.

All our patients can have access to our complaint policy and we aim to resolve the issues raised in a timely manner with little inconveniences to the patient.

We always welcome your feedback and we do our best to learn from them so mistakes are not repeated.

For a copy of our complaint policy please click on the link below.

If you would like to contact the practice manager, you can telephone 0208 303 3726 alternatively you can email

  • The Dental Complaints Service (08456 120 540) for complaints about private treatment
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
  • Berkshire East Primary Care, King Edwards Hospital, Windsor. SL4 for complaints about NHS treatment
  • Danson Park Dental Practice
  • 4 Crook Log
  • Bexleyheath
  • Kent, DA6 8BW

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